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We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that the donor has made the update, so we can re-process their recurring donation to cover the missed donation. Does someone have a solution for this notification?

There is a notification sent to the donor about the update, but that only goes to the donor. I've tried CiviRules on recurring donation change, but that does not appear to be triggered by updating credit card details through this link.

We're using IATS.

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  • Or even: is there any way to find out a credit card has been updated at all other than comparing the credit card number or waiting until it processes again? Is there any way to check this manually? – Lars SG Dec 3 '20 at 21:43
  • we have an extension that sends nominated admins an email when a CC payment fails. would that be any help? – petednz - fuzion Dec 7 '20 at 19:54
  • @petednz-fuzion Actually, it would! Not really for this issue, but it would be helpful otherwise. Can you share? – Lars SG Dec 7 '20 at 22:21
  • ok. have a blog started about it so shall get that finished and hopefully paste link back here – petednz - fuzion Dec 8 '20 at 0:45
  • Hey Lars - you can also configure Email when payment fails in the iATS Extension Settings screen – KarinG - Semper IT Dec 8 '20 at 3:54
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as we discussed over email please log an issue for this in our iATS Extension Github account re: logging an activity when a user updates their credit card.

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