Wordpress 5.5.3, CiviCRM 5.31.0. While testing Mass SMS with new Twilio account we've discovered it does not quite work. Searching for a solution here and across lab.civicrm.org haven't helped much. Logs are empty so it is not an error or is not considered as an error by CiviCRM. The most popular related solution ( replace "is_deceased" from NULl to 0 in the database ) hasn't helped. Mass mailing works fine and the number of recipiens counted is correct. Individual SMS sending works also. The only clues we have are:
- "Send SMS" action is not visible for individual contacts.
- Attempt to create Mass SMS for all contacts in the database ( around 10 000 ) displays only 5 contacts on "Total Recipients: 5" counter. Probably it is something with data in the database. We were having big updates for both wordpress and civi past weeks on a decent hosting so things might have been a little messy. The question is, where to start with debugging. Perhaps, if we saw which exactly contacts were counted, we would be able to find what all these 5 have in common and figure out the next steps. Any clue will be helpful.