This is a follow-up from a previous question that we couldn't find a resolution for (Membership status rules not updating statuses).
We have three status rules once a membership has not been renewed - Grace, Lapsed and Not Renewed. 'Not Renewed' is an extension of Lapsed and we consider it more permanent than lapsed and cannot target those members again unless they get in touch due to data protection/spam etc.
The issue was that membership status of those members more than 3 months past end date did not get updated to 'Not renewed' and stayed at lapsed. Thought this was maybe just a limitation of the number of 'lasped' membership status you could have. However, checking today, I see a small number of membership statuses have updated to 'not renewed'. In all cases, there was a failed PayPal transaction so the contribution is still pending.
Able to add pictures of the rules this time for clarity. Anyone have any ideas what we're doing wrong?
Thanks for your time :-)