I have a word doc (ODT) that uses Tokens and works fine when I am in and choose the file from my device to Print/Merge - it creates a beautiful merged document.
When I go to message template and create a new template using the same .ODT file - When I go to use it on a contact - the resulting message is blank.
Is there something I am missing here?
Thanks. Civi 5.29.1 on Joomla 3.9.23 but I am not sure that is the issue here