WordPress - 5.4.4 , CiviCRM - 2.62 , Theme Avada

Using shortcode added contribution to page but in console, we are getting error Uncaught ReferenceError: CRM is not defined so the page is not loading fully and payment option - PayPal and credit card not displaying how we can fix this issue.

Also when we logged-in as admin there is no error in console and payment option showing properly


please check - enter image description here

  • Are there any PHP errors being logged? CiviCRM might be serving a file that isn't Javascript if there are. Jan 15, 2021 at 9:35

1 Answer 1


I'm also facing this problem (CiviCRM 5.3.0, WP 5.6.1, Avada 7.2.1).

The CiviCRM-Javascript-Resources are not loaded at all.

Disabling the Fusion Builder (so working with the regular WP editor) for the page where the CiviCRM-shortcode is inserted gets the resources loaded and the payment form working.

We're still facing Avada layouts issues on the next page though. But at least registration and payment work now.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.