on logging into civi we are getting the following error message, can anyone direct me as to a solution?

Question

Initialization Error

Array ( [callback] => Array ( [0] => CRM_Core_Error [1] => simpleHandler )

[code] => -24
[message] => DB Error: connect failed
[mode] => 16
[debug_info] =>  [nativecode=Access denied for user 'pascrm49_drupa86'@'localhost' to database 'pascrm49_civicrm']
[type] => DB_Error
[user_info] =>  [nativecode=Access denied for user 'pascrm49_drupa86'@'localhost' to database 'pascrm49_civicrm']
[to_string] => [db_error: message="DB Error: connect failed" code=-24 mode=callback callback=CRM_Core_Error::simpleHandler prefix="" info=" [nativecode=Access denied for user 'pascrm49_drupa86'@'localhost' to database 'pascrm49_civicrm']"]

) Initialization Error

Array ( [callback] => Array ( [0] => CRM_Core_Error [1] => simpleHandler )

[code] => -24
[message] => DB Error: connect failed
[mode] => 16
[debug_info] =>  [nativecode=Access denied for user 'pascrm49_drupa86'@'localhost' to database 'pascrm49_civicrm']
[type] => DB_Error
[user_info] =>  [nativecode=Access denied for user 'pascrm49_drupa86'@'localhost' to database 'pascrm49_civicrm']
[to_string] => [db_error: message="DB Error: connect failed" code=-24 mode=callback callback=CRM_Core_Error::simpleHandler prefix="" info=" [nativecode=Access denied for user 'pascrm49_drupa86'@'localhost' to database 'pascrm49_civicrm']"]

)

Answer 1

You'll need database access and grant all permissions to the user 'pascrm49_drupa86'@'localhost' for the 'pascrm49_civicrm' database.

Something like

grant all on 'pascrm49_civicrm' to 'pascrm49_drupa86'@'localhost';

Theres probably an official direction somewhere but this is just to get you out of a bind if your civicrm install is broken.