I am trying to see all the emails, where the delivery status was "unknown". I have been trying to change the URL parameter "delivery_status_value" to "unknown", but that gives a fail as a response. Which value should I use for querying? Or is there another way of filtering the recipients, which's delivery status is unknown? I would have downloaded the excel/CSV file, but that does not seem to work on our system.

The version we use is 4.6.36.

Thank you very much for your help!


Welcome to SE! The first thing to note is that if you're on 4.6.36 you really need to upgrade. There have been numerous security fixes and functionality enhancements since then. You will also need to upgrade your version of php. But that's not what you asked...

I needed to investigate mails with a status of 'unknown' recently. The standard reports did not show what I wanted but the SQL behind them is a useful starting point.

From the Mailings > Scheduled and Sent Mailings screen, find the mailing of interest and click on Report. On the Successful Deliveries line, click on Report and then go to the Developer tab. From there you can copy the SQL, modify it a bit and paste it into a SQL session. How you modify it depends on what you want to know, but you will want to remove the 'where' clause that limits it to successful mails.

Things have changed a lot since 4.6 so this may not work for you.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.