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After updates our Civi installation (which is within WordPress in case it matters) often switched all buttons to numbers instead of their labels.

I presume this might have something to do with translation or templating? It tends to go away when I do all the usual post-upgrade things like clearing caches etc, but no amount of fiddling is fixing them this time.

Can anyone suggest what could be related? What can I try? What might cause this?

It's happening to all Civi buttons on the frontend and the backend, but not any non-Civi buttons.

On the front end (CiviContribute donation page)

On the backend: (In the settings page)

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  • Could you post a link? That might make this easier to figure out. Do you have anything set in Administration - Customize Data and Screens - Word Replacements? – Lars SG Mar 16 at 1:16
  • Sure! Here's a front-end link: forwarduk.org.uk/civicrm/… The only Word Replacement in there is "State/Provine" to "County". – Mill Hill Automation Mar 16 at 11:04
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    If you temporarily switch the theme to a stock theme does it still happen? – Demerit Mar 16 at 18:52
  • I'm afraid I'm not very familiar with Civi and can't find out how change at Civi theme to see if that fixes anything on the backend. Switching the WordPress frontend to TwentyTwenty doesn't resolve the front end issue. – Mill Hill Automation Mar 16 at 21:13
  • Very interesting, I've never seen this. What version of Civi is this? I don't have any buttons next to my Access Keys, so I'm not sure what it's supposed to look like there. – Jon G - Megaphone Tech Mar 19 at 10:00
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I upgraded from 5.28 last night and ran into this same problem. I had an old version of haystack theme installed which was causing the problem (disabling the theme would bring the labels back).

You'll want to disable and uninstall haystack, delete the directory from your wp/uploads/civicrm/ext/ directory and then install the updated theme from here: https://lab.civicrm.org/extensions/haystacktheme

That fixed it for me.

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