I've created a case type with a timeline that includes document print/merge activity. Where I am running into issues is with doing the document creation from that timeline generated activity.
When I use the 'Add Activity' drop down in the case manangement I can create a document, use a template, all the things I would expect when using the 'Print/Merge Document' action.
However, when I go to the scheduled activity which was created when the case was created and edit it I can't seeem to do any of those things. I don't have the option to use a document template or create a document the way I can using the drop down 'add activity' option.
Are activities in case standard timelines just notes/reminders and the actual task has to be done using the dropdown or am I missing something? If I'm not missing something and they are just notes/reminders why set up the timeine/sequence instead of just setting the possible activities.