I have installed and set up the SMS Clickatell extensions and activated the provider on CiviCRM, but SMS doesn't show up in the actions menu of a contact and the batch SMS isn't working. Do you have any ideas? Thanks in advance.

  • 1
    Does the user have permission in the CMS? There's one called CiviCRM: send SMS. Also the recipient contact has to have a phone of type Mobile for it to show up in the actions menu.
    – Demerit
    Apr 1, 2021 at 14:54
  • @Demerit Oh! I forgot of this detail. Now it's working but kinda doesn't, because setting the parameters as in the manual returns: Invalid or missing integration API Key.
    – Ferdi2005
    Apr 1, 2021 at 18:53
  • Solved @Demerit thanks to your help.
    – Ferdi2005
    Apr 1, 2021 at 19:09

1 Answer 1


I just had to set the contact telephone to "Mobile". Thanks @Demerit.

  • 1
    yep it only shows if phone is set to mobile. caught me out before now too
    – petednz - fuzion
    Apr 1, 2021 at 20:02

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