3

I had a scheduled email reminder, which will trigger reminder email when it is 2 week(s) before Membership End Date. Repetition is enabled, to repeat every 1 hour until 1 day after Membership End Date.

"Send email" option is checked, with email subject and content.

When I execute this schedule reminder, it runs and below message is shown in job log:

Summary
Finished execution of Send Scheduled Reminders with result: Success (1)
Details

Parameters parsed (and passed to API method): 
a:1:{s:7:"version";i:3;}

Full message: 
Finished execution of Send Scheduled Reminders with result: Success (1)

No email is triggered for my test account, which will expire in 3 days.

However, other scheduled job (mail_report) is able to send out email.

I'm not sure what's wrong. Any idea to figure this out?

I'm using CiviCRM 4.4.6 in drupal 7.

3

A contact is added to the list of scheduled reminder recipients when they first meets the criteria you have specified and the reminders will be re-sent to that list on your repetition schedule.

If you ran your scheduled reminder for the first time when your membership end date is in 3 days then it won't be on the reminders email list. Only memberships with end dates 2 weeks in advance will be added to the list.

You can confirm this is the case by adjusting the end date for your test record to 15 days away then wait for 1 day to see if the reminder is sent.

Also, although you haven't asked about this, are you sure you want to send 24 reminder emails to your members each day for 15 consecutive days? That is what will happen with the settings you describe (assuming your cron runs at least hourly). It seems like a perfect way to annoy your members and get blacklisted for spamming.

I also suggest you upgrade to 4.4.16 as there have been bug fixes and security updates since 4.4.6 .

  • Oh, no wonder I can't find any email triggered..... Not to worry, sending reminder every 1 hour is for my testing purpose, as I need to test it out quickly, and the email is sent to me. I will change it once I finish testing. Thank you for the answer and I will update my CiviCRM version. – vences Jul 16 '15 at 2:02

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.