Civi is not recording when a donation has been refunded or returned. Is there a way for Civi to record returns or would these have to be recorded manually? IATS EXTENSION: 1.7.4


That’s correct and by design. Refunding for example a donation may have other business consequences like revoking a charitable tax receipt already issued for the original donation so best to have a finance/admin have eyes and hands on refunds and ensure the entire refund procedure for their specific org is followed.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.