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Civi is not recording when a donation has been refunded or returned. Is there a way for Civi to record returns or would these have to be recorded manually? IATS EXTENSION: 1.7.4

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That’s correct and by design. Refunding for example a donation may have other business consequences like revoking a charitable tax receipt already issued for the original donation so best to have a finance/admin have eyes and hands on refunds and ensure the entire refund procedure for their specific org is followed.

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