I've added a date and time field to an activity ('departure date'). The problem is that it steadfastly refuses to display as anything other than YYYY-MM-DD HH-MM-SS even though the custom field is specified as d MM yy with a 12 hour time format. This is when I hit 'View' against an activity in a list of case activities and get a pop up. Which does look odd when the activity date is displayed correctly as (e.g.) 14 June, 2021 1:03pm. My 'date preferences' were all set to default (I'm in the UK) but to try and fix this this I've set the 2 activity dates formats to d MM yy, and the custome the same. But to no avail. Civi is at 5.37.2 - I guess a bug? Problem raised as this issue

  • display 'where'?
    – petednz - fuzion
    Jun 14, 2021 at 20:26
  • only asking as there is an outstanding issue of time/date not displaying in specified format in eg receipts
    – petednz - fuzion
    Jun 14, 2021 at 20:26
  • Edited the question & added 'This is when I hit 'View' against an activity in a list of case activities & get a pop up'
    – Andy Clark
    Jun 14, 2021 at 20:31
  • I can see the same problem on other activity types too where there is a custom date field. The activity date shows up as d MM y but the custom date is dd/mm/yyy (where there is no time field)
    – Andy Clark
    Jun 14, 2021 at 20:38
  • 1
    I see the same thing just haven't noticed since my date setting actually is yyyy-mm-dd. I'd post a lab ticket.
    – Demerit
    Jun 15, 2021 at 15:02

1 Answer 1


This is specific to civicase activities and it's because the view form uses its own way of displaying custom fields that's different from regular activities. I posted this quickie patch in the lab ticket but it's not the best long-term solution:

diff --git a/templates/CRM/Case/Form/ActivityView.tpl b/templates/CRM/Case/Form/ActivityView.tpl
index 9bc3c3d781..868c69c512 100644
--- a/templates/CRM/Case/Form/ActivityView.tpl
+++ b/templates/CRM/Case/Form/ActivityView.tpl
@@ -54,7 +54,11 @@
             {foreach from=$customGroup item=customField name=fields}
               <tr{if ! $smarty.foreach.fields.last} style="border-bottom: 1px solid #F6F6F6;"{/if}>
                 <td class="label">{$customField.label}</td>
+                {if $customField.type == 'Date'}
+                <td>{$customField.value|crmDate}</td>
+                {else}
+                {/if}

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