My civiCRM instance: civiCRM: 5.37.0. + iATS Extension: 1.7.4 Drupal: 7.80
My management insisted that we offer a "Pay Later" option for an event with online registration. Checks are coming in but I can't get back into the participant's record to change the payment amount.
I go to the participant's record > Events > on the event row I select Edit.
There is a "Change Selections" link which takes we to another screen with the link "View Payments." Clicking this link produces a box that declares "No payments found for this participant > Record Payment > etc.
When I click "Record Payment" I get the message "Unable to reach the server. Please refresh this page...and try again." Refreshing takes me back to the participant's record.
So, how do I update a participant's record to acknowledge payment?