I wonder if anyone can help me with what I'm missing re duplicate contacts.
We have a profile form which also creates a wordpress account - it asks only for first & last name, email, username and password.
Once registered and logged in, we have a separate profile form that asks users for more information, including their current employer. We ask only the employer name, and for no other information about that organisation.
If two separate users enter exactly the same current employer name, two organisation records are created.
Looking at the profile settings I'm actually surprised this is happening, because the de-dupe option that we have set is:
The unsupervised dedupe rule for organisations is:
We also have the extension 'The the' installed as it's common in our sector for people to register their company with and without a 'the' at the start.
I'm guessing the profile settings don't influence any related contacts that may be created, which is why people are being able to create duplicate employer/organisation records... But any thoughts on why the unsupervised de-dupe rule is not working in the way I would expect?
Especially when, if we run the de-dupe manually, the unsupervised rule DOES spot the duplicates!
I'm sure this is something basic that I'm getting wrong, but I just can't fathom it. Thanks!