I've set up a caldera form which collects information and creates a Civicase.

I've managed to set up the form which is collecting information as a particular case type called 'Get involved'.

I've created a couple of custom fields to collect check box information:

'Governing_council_check' and 'Standing Committee'.

I've connected the custom fields to the form questions in the Custom Fields section of the form processors section.

When I come to export the case however, from my case dashboard, the fields are returned blank regardless of how the form was filled out.

I'm not sure what to try and would appreciate any advice or areas to check.

Here are the custom fields in caldera forms. Image of custom fields in form

Here are the custom fields in civi custom data Image of civi custom fields

And here is the case export returning those fields as blank/unanswered enter image description here

  • If you proceed to then click the download button, does it include the fields? There are some known issues with the preview screen.
    – Demerit
    Mar 11, 2022 at 17:42
  • Before you put too much effort into this, are you aware Caldera forms is being retired in favour of the as-yet-unreleased integration with Ninja?
    – Aidan
    Mar 13, 2022 at 13:49

1 Answer 1


Thank you for your help. There was an error with the data types which meant they weren't mapping properly - namely that 'checkbox' in form maps to 'drop down select' in civi if you want to allow more than one option selected.

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