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I have been having errors with the authentication for CiviMail's fetch_bounces. The error on the log for fetch_bounces reads:

Fetch Bounces   
Entity: Job Action: fetch_bounces
Summary
Finished execution of Fetch Bounces with result: Failure, Error message: Could not connect to MailStore for return@****[email protected] message: An error occured while sending or receiving mail. Could not selec (...)
Details


Parameters parsed (and passed to API method): 
a:1:{s:7:"version";i:3;}

Full message: 
Finished execution of Fetch Bounces with result: Failure, Error message: Could not connect to MailStore for return@****[email protected]

Error message: 

An error occured while sending or receiving mail. Could not select mailbox 'CiviCRM': A0002 NO [NONEXISTENT] Unknown Mailbox: CiviCRM (Failure).

When I look at the setup for the CiviCRM return account, I have the following setup:

CiviCRM Return Email Setup

When I click 'Save and Test' I again get the message

An error occured while sending or receiving mail. Could not select mailbox 'CiviCRM': A0002 NO [NONEXISTENT] Unknown Mailbox: CiviCRM (Failure). (See log for more details.)

However, the email does exist on G-Suite and I am using an app password for a 2FA Google Account. This was working ok in the past. Any advice?

I am using the most revent version of CiviCRM (5.47.2) on Wordpress.

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1 Answer 1

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Ah, I've figured it out. In the option for Source, it was set to CiviCRM but I'd not set up the corresponding email box in Gmail. When I deleted it, it worked.

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