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I'm setting up civicrm-5.47.2-wordpress with wordpress-5.9.2 on Ubuntu 20.04 running Cyberpanel 2.1, on AWS Lightsail with AWS SES SMTP credentials in CiviCRM Outbound email where 'Save & Send Test Email' works. I can also send individual email to contacts.

But when I create a draft mailing and use 'Send test email to:' or 'Send test email to group', it tells me it is sent, but then I get the "Could not identify any recipients. Perhaps your test group is empty..." message. It also marks those contacts as 'On hold'. (But I can unset the 'On hold' and email individually from CiviCRM.)

There are no clues in ConfigAndLog.

I can't seem to debug this issue. Need some help please.

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After setting Enable Debugging, ConfigAndLog showed this error :

code: 554, response: Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: b.52.83.fa04b192f1638ba4@mydomain.com

SOLUTION (in my case) was to make sure that my bounce account bounce@mydomain.com had the same domain-part setting as my SES-verified domain (mydomain.ca). SES was rejecting mydomain.com (not verified). To clarify, the bounce account is elsewhere, but the "Email address domain (the part after @)" is set to mydomain.ca which is a verified domain in SES.

After making this change, the "Could not identify any recipients. Perhaps your test group is empty..." message vanished and a test mailing was received by all 17 contacts in the Test group.

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  • ok. so sounds like the warning/error message isn't super helpful
    – petednz - fuzion
    Apr 22 at 2:01
  • Actually, I'd be a bit more explicit and say it is useless and misleading.
    – Hank
    Apr 22 at 14:14
  • are you up for making an issue here? lab.civicrm.org/groups/dev/-/issues
    – petednz - fuzion
    Apr 24 at 6:20
  • I don't think that it is specific enough to create an issue. It seems to be a catch-all message for a large number of errors.
    – Hank
    Apr 27 at 16:27

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