I have CiviCRM 5.48.2 on Drupal 8 and I configured CiviMail account for bounces:

civimail account

In my mailing I have set "Track replies" and "Forward replies". In the Civimail settings I have checked "Track CiviMail replies".

When the recipient replies and "fetch_bounces" job is executed no activity is created and no email is sent to the sender.

In the mail account the email is correctly placed in the "processed" folder.

Am I doing something wrong?

Thank you for your help.

  • 1
    Are you certain that replies are managed via 'bounce' inbox and job? i wouldn't have thought so. i'd assume it would need a separate inbox and then perhaps the specific Sch Job "Process Inbound Emails (Hourly) - Inserts activity for a contact or a case by retrieving inbound emails from a mail directory API Entity: job API Action: fetch_activities"
    – petednz - fuzion
    May 2, 2022 at 19:39
  • If in my email client I do "Reply" it shows me the "bouncecivicrm+..." that is the localpart of my bounce email account. And this email is picked up by bounce job. The fetch_activities works in another account.
    – masetto
    May 3, 2022 at 15:51
  • ok, that seems to confirm process. sorry for doubting you
    – petednz - fuzion
    May 4, 2022 at 23:12
  • @petednz-fuzion can you try yourself please? Maybe I did something wrong and would really like to solve this problem.
    – masetto
    May 11, 2022 at 14:33


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Browse other questions tagged or ask your own question.