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Civimobile has been working fine for a couple months now. Now when I try to open the app on my mobile phone, it opens fine, flashes a calendar page, and immediately closes. I have checked to make sure all of the Civimobile apps are enabled under Settings. This is an urgent issue so any help would be appreciated.

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  • What version of CiviCRM are you running? Have you upgraded recently?
    – Aidan
    Commented May 19, 2022 at 8:29
  • CiviCRM Version 5.46.2. CivimobileAPI 5.9.0. Civimobile 2.0. I have not upgraded recently.
    – Margaret
    Commented May 19, 2022 at 15:16
  • For FYI...the issue occurs on all mobile devices, IOS & Android. To troubleshoot, I deleted the CIVIMOBILE app from my mobile device and re-added it so that I could see where it fails. When I re-add it, it asks for the URL and then the login as usual. I put in the URL followed by the user name & password. It appears to connect to the proper CIVICRM instance as I can see the correct instance label at the top of the calendar page prior to it closing right away.
    – Margaret
    Commented May 19, 2022 at 15:33
  • Just updated CIVICRM to version 5.46.3. No difference.
    – Margaret
    Commented May 20, 2022 at 2:27
  • @Aidan, any insight that you can provide me?
    – Margaret
    Commented May 23, 2022 at 14:18

2 Answers 2

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I have a similar problem here. Event calendar: click on a session and the app closes. The issue is with the favourites. After deleting all entries from the database the app is doing fine. I noticed that this was the only difference between those sessions that closed and those that didn't.

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Version 5.67.0 CiviCRM running on Drupal 10 and Android CiviMobile 6.2.3 (Nov 2, 2023 version) has the same issue.

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  • Pls do not add a 'me too' as an Answer. If you don't have the permissions to add as a COmment then let me know and I will convert it to one. Also have you raised this issue with the Extension Maintainers?
    – petednz - fuzion
    Commented Dec 8, 2023 at 1:17
  • Also did you try the above suggestion of deleting Favourites (if i understand what Gemusehandler is suggesting)
    – petednz - fuzion
    Commented Dec 8, 2023 at 1:19

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