2

Log viewer error [error] Afform error: cannot process ~/afsearchMosaicoTemplateList/afsearchMosaicoTemplateList.aff.html: malformed entity name ()

Problem I'm having is that when I go to: Mosaico templates my list of custom templates are gone as well as options to create new ones. I can; however, see them when I go to "new mailing" and start to send an email. I can edit them from there.

Steps I've taken so far:

Clear the cache - didn't help

Next steps: Disabled mosaico and flex mailer extensions deleted old mosaico file directory refreshed ext. enabled both flex mailer and mosaico Still same error and problem

Other steps: I tried re-installing the flex mailer too same as steps above, and it actually made everything worse, so I reverted back.

I've tried to look around in console, but I do not understand what the errors I'm getting mean or what to really look for. I'm attaching a screenshot of interface of mailer and console while looking at the mosaico template page.

If it helps, I'm also getting this log error but I think it is from Search Kit issues I'm having as it appears when I try to click "actions" and "print/merge" documents. But... Just in case other error is: com_civicrm/civicrm/CRM/Core/Error.php(441): CRM_Core_Error::backtrace("backTrace", TRUE)enter image description here

enter image description here

3
  • have you found a solution? We're having the same issue after upgrading to Mosaico 2.10.
    – MtnPavlas
    Nov 12, 2022 at 16:16
  • I'm also unable to see any Mosaico templates, though I don't have the same error message and my page looks a little different.
    – LMK Web
    Dec 14, 2022 at 16:27
  • Yes. Civigrant was installed but disabled. It must be enabled or completely uninstalled. Weird, I know, but it is true. Something conflicts. Then, I had to uninstall and reinstall Mosaico, Search Kit, and Form Core (I believe that is the full list) and enable them 1 at a time in this order: Search kit, form core, then Mosaico.
    – Lester
    Jan 27, 2023 at 16:13

4 Answers 4

1

What I found out was Civigrant was installed but disabled. It must be enabled or completely uninstalled. Something conflicts. I had to uninstall and reinstall Mosaico, Search Kit, and Form Core (I believe that is the full list) and enable them 1 at a time in this order: Search kit, form core, then Mosaico. That worked for me.

1
  • Thanks, I'm going to try this. You should accept it as the answer since it resolved your issue! I was getting an unrelated error that mentioned lacking the civigrant table, so I'm hoping this fixes both problems.
    – LMK Web
    Feb 1, 2023 at 19:33
0

We hit this too, but found that uninstalling CiviGrant was sufficient, we did not uninstall/reinstall Mosaico etc (but maybe something else will bite us yet)

0

Removing CiviGrant (from ext file system) and various iterations of disabling, uninstalling, deleting from ext file system (after taking a backup) of Search_kit, Afform, and Mosaico did not permit Mosaico templates to show up for me.

0

In my case, with a fresh CiviCRM 5.61.4. no Mosaico tempates show up after downloading and installing Mosaico.

When trying to create a template of type 'Newsletter' I receive this message in the UI:

ERROR Sorry an error occurred and your information was not saved

Removing CiviGrant (from ext file system) and various iterations of disabling, uninstalling, deleting from ext file system (after taking a backup) of Search_kit, Afform, and Mosaico did not permit Mosaico templates to show up for me.

2
  • Hi David I'm having same issue - did you manage to solve?
    – LesleyJill
    Jun 29, 2023 at 2:14
  • Hi Lesley, not yet, but I am picking this up again. I can say that file permissions alone are not the cause. In a test install I have made everything chmod -R 777 on the composer project directory - didn't help. 777 combined with removing civigrant from ./web/libraries/civicrm/core/ext/ and ./vendor/civicrm/civicrm-core/ext/ also didn't help. Oct 8, 2023 at 2:45

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.