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another newbie question :)

I am trying to issue tax receipts using the action "Issue Tax Receipts (separate receipt for each contribution). When I submit this, it generates a pdf of receipts for individuals with no email, but then I get the following 2 error messages:

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So the receipt info is not being recorded on the contributions (they still show as no tax receipt issued) and the email receipt is not being sent. I also tried issuing the receipt directly from the contribution itself and got the same mailing error. Not sure what to do at this point.

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  • Are any emails working in civi? What do you have at Administer - System Settings - Outbound Email, and if you use the Send Test button there? Or go to Contacts - New Email.
    – Demerit
    Sep 19, 2022 at 21:13
  • Also what do you have for the email settings at the bottom of Administer - CiviContribute - CDN Tax Receipts? Are those valid emails?
    – Demerit
    Sep 19, 2022 at 21:17
  • @Demerit Thanks - it looks like my IP address needs to setup with our API key for outbound mail (the test email also failed with that error message)
    – erin
    Sep 19, 2022 at 21:50

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