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For confirmation emails, does the CC have to be filled in for the BCC to work? I have instances where the BCC did not reach the recipients, but I had not entered a CC address, so I'm wondering if that is the cause. If not, what would be the cause?

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    You could use define('CIVICRM_MAIL_LOG', 1); and define('CIVICRM_MAIL_LOG_AND_SEND', 1); (see here docs.civicrm.org/dev/en/latest/tools/debugging/…) to log the outbound emails and see if they are not being sent or if they are being sent and aren't being delivered for some reason, which can happen.
    – Lars SG
    Commented Oct 7, 2022 at 3:25

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A BCC doesn't need a CC to work - I just tested it. My first thought is that the problem might be that the receiving email server discarded it as spam. Where my clients use email I install Mailjet to make sure that emails get delivered. There are other email delivery engines as well, so you have a choice.

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  • my recollection is that i saw issues wayback that BCC were actually not 'B' at all. Seems an entirely unhelpful comment by me, other than to flag i think there have been previous issues with BCC not working 'as intended'
    – petednz - fuzion
    Commented Oct 7, 2022 at 21:45

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