After upgrading to 5.54.1, most reports are failing to run for us, generating the error below:

Error thrown

Call to undefined method Html2Text\Html2Text::getText()

Some reports were seemingly ok but after some troubleshooting I can break these too. The reports with no filters enabled are fine, but as soon as any filter is selected, the error above appears on a new white page.

There's nothing being logged in the ConfigandLog file when this happens. Can reproduce at will. Not limited to any specific report or filter.

Any ideas? Thank you!

  • Can you reproduce this behaviour on dmaster.demo.civicrm.org ?
    – Aidan
    Nov 4, 2022 at 17:57
  • Can you add the report name? Nov 4, 2022 at 18:07
  • Aidan - no, it's working on the demo, altough mine is a Wordpress install, not Drupal PradeepNayak - Every report I tried, for example 'Contribution Summary' and 'Mail Bounces'
    – astroned
    Nov 4, 2022 at 18:32
  • wpmaster.demo.civicrm.org then
    – petednz - fuzion
    Nov 4, 2022 at 18:42
  • It's working as expected on your demo site, just not on mine.
    – astroned
    Nov 4, 2022 at 21:14

1 Answer 1


@astroned I just ran into this issue as well and traced it to a conflict with another plugin (mailpoet). It loads a php library called Html2Text that is completely different from what Civi includes (but accomplishes the same task). I modified CRM_Utils_String::htmlToText() to conditionally run the converting function based on which library was getting loaded (using method_exists to determine which). Not ideal but that function performs a pretty basic task and I'm not too concerned about which of the two libraries is used.

  • Thank you! We use Mailpoet also and I confirm that when it is deactivated, our reports run normally. Would you mind sharing your updated file with your fix please?
    – astroned
    Dec 10, 2022 at 18:56

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