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I am trying to setup a rule to notify donors and staff when a payment fails, but for some reason I can't get the trigger to work. Trigger is "contribution added" and condition is "contribution status = failed" (we use moneris for online payments and it does add a contribution record with status failed)

In the email message there are 2 "from" fields. I can manually type an email in one, the other is a drop-down list. However, only one email shows in the drop-down when we have dozens saved in the FROM email addresses setup.

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  • would this be a useful alternative? github.com/fuzionnz/nz.co.fuzion.incompletepaymentalert
    – petednz - fuzion
    Nov 4, 2022 at 18:45
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    I would try adding a failed contribution manually to see if that triggers the rule. It may be that the contribution is first being created and then set to failed after or something like that.
    – Lars SG
    Nov 4, 2022 at 19:29
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    @LarsSG you are right - I manually added a failed contribution and it triggered the civirule. I think if I change my trigger to "contribution is changed" it might work
    – erin
    Nov 4, 2022 at 20:27
  • @petednz-fuzion thanks, but I would like to notify the donor (especially for recurring donations that fail) as well as notify staff
    – erin
    Nov 4, 2022 at 20:29
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    @erin - did changing the rule to 'Contribution is changed' work? I expect it would since contributions should be initially created as 'status = pending' and then updated. If that works, please add it as answer
    – Aidan
    Nov 7, 2022 at 9:17

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Changing the trigger to 'contribution is changed' seems to have worked.

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