I am trying to setup a rule to notify donors and staff when a payment fails, but for some reason I can't get the trigger to work. Trigger is "contribution added" and condition is "contribution status = failed" (we use moneris for online payments and it does add a contribution record with status failed)
In the email message there are 2 "from" fields. I can manually type an email in one, the other is a drop-down list. However, only one email shows in the drop-down when we have dozens saved in the FROM email addresses setup.