UPDATE Feb 2023 - Nothing changed, but my emails will not send anymore. I tried to create a new rule to see if that helped trigger something, but no emails are sent.
Mickey Mouse is the record of the deceased person where the soft credit was added. There is an email on Mickey's record and I would expect my template to go to that email address.
Adding a picture of the settings:
I have read this thread CiviRules triggers, but fails to send email but didn't see a resolution.
My CiviRule is setup and IS getting triggered when a soft credit of "in memory of" is added to a record. However, the email does not send.
I've never dug into logging or anything so I'm not sure how to troubleshoot.
I have other CiviRules that are successfully sending email to the contacts primary email address, and I don't see any difference in the way I've setup this rule as to why the emails aren't being sent.
Any help greatly appreciated.