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I'm trying to change the logo that appears on our invoice PDFs. Based on this this section of the docs, I am in Administer > Communications > Message Templates. I had tried customizing the invoice before and it no longer appears under System Workflow Messages as mentioned in the docs but instead in the personalized messages section.

Changing the HTML format field doesn't do anything. I tried adding text to test out the changes but it doesn't work. I'm not quite sure what else I can do. I am using WordPress. Any help?

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  • I can confirm that I have been able to customize invoice PDFs and that as far as I know it's still possible. I can also see how my message templates are duplicated as you also observed.
    – Alan Dixon
    Commented Feb 28, 2023 at 17:19

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