The blue help bubble has stopped working on all my custom data fields. The error is shown in the snippet below, "Unable to load help file." Help for non-custom fields continues to work as usual. Clearing caches and resetting paths didn't help. At a loss for what else to do, I restarted the server to no avail. The CiviCRM log file records the exception in the text below the snippet.
CiviCRM 5.61.1, Drupal 7.97, MySQL 5.7.42, PHP 7.4.33
May 18 20:36:16 [debug] $backTrace = #0 /home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Error.php(443): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php(39): CRM_Core_Error::handleUnhandledException(Object(RuntimeException))
#2 /home/civiprod/public_html/sites/all/modules/civicrm/drupal/civicrm.module(471): CRM_Core_Invoke::invoke((Array:3))
#3 /home/civiprod/public_html/includes/menu.inc(527): civicrm_invoke("ajax", "inline")
#4 /home/civiprod/public_html/index.php(21): menu_execute_active_handler()
#5 {main}
May 18 20:42:48 [error]
$Fatal Error Details = array:3 [
"message" => "Invalid {htxt} tag. Wrapped 0 opening-tags and 1 closing-tags."
"code" => null
"exception" => RuntimeException {#1347
#message: "Invalid {htxt} tag. Wrapped 0 opening-tags and 1 closing-tags."
#code: 0
#file: "/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Smarty/plugins/prefilter.htxtFilter.php"
#line: 32
trace: {
/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Smarty/plugins/prefilter.htxtFilter.php:32 {
smarty_prefilter_htxtFilter($tpl_source, &$smarty)
› if ($htxts !== $_htxts) {
› throw new \RuntimeException(sprintf('Invalid {htxt} tag. Wrapped %d opening-tags and %d closing-tags.', $htxts, $_htxts));
› }
}
/home/civiprod/public_html/sites/all/modules/civicrm/packages/Smarty/Smarty_Compiler.class.php:248 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php:1499 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php:1432 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php:1271 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Smarty.php:192 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Page/Inline/Help.php:36 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Page/AJAX.php:59 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php:285 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php:69 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php:36 { …}
/home/civiprod/public_html/sites/all/modules/civicrm/drupal/civicrm.module:471 { …}
/home/civiprod/public_html/includes/menu.inc:527 { …}
/home/civiprod/public_html/index.php:21 { …}
}
}
]
May 18 20:42:48 [debug] $backTrace = #0 /home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Error.php(443): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /home/civiprod/public_html/sites/all/modules/civicrm/CRM/Core/Invoke.php(39): CRM_Core_Error::handleUnhandledException(Object(RuntimeException))
#2 /home/civiprod/public_html/sites/all/modules/civicrm/drupal/civicrm.module(471): CRM_Core_Invoke::invoke((Array:3))
#3 /home/civiprod/public_html/includes/menu.inc(527): civicrm_invoke("ajax", "inline")
#4 /home/civiprod/public_html/index.php(21): menu_execute_active_handler()
#5 {main}
