Upon assigning a role on a case, I wish to be able to send an email to the role. The email should include a link to the case. However, I am having trouble identifying what should the link be. The link that I am inputting is usually redirecting me to the wrong case. Could someone help me with this issue that I am facing? The following is a screenshot of the url that I have tried: Message Template

1 Answer 1


You're missing the cid= in the url. It looks like you have the casetokens extension installed - you could try {case_roles.client_contact_id} or maybe {case_roles.client_id}?

  • Thank you. This works perfectly!
    – Cas
    Jul 3, 2023 at 15:12

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