I have recently upgraded multiple CRM instances to version 5.67.0 their respective latest versions, and I'm encountering a common issue with the Quick Search functionality in all of them. Before the upgrades, I could search for contacts by their phone numbers, and the search results would display the relevant contact's phone number and email address alongside their name. However, after the upgrades, when I perform a Quick Search using a phone number, the search results do not seem to be related to the input phone number at all. In fact, the results only display the contact's name, and these names are often incorrect.
Only the Phone option is active as a search option in quick search options. All other E-Mail, ID, External ID, etc. options are disabled.
This issue is affecting our ability to efficiently locate contacts in all of our CRM databases. I haven't made any changes to the CRM settings, so I believe this problem may be related to the recent upgrades to the respective CRM versions.
Could you please assist in resolving this common issue and provide guidance on how to restore the previous functionality of the Quick Search feature for phone numbers in multiple CRMs? Your support is greatly appreciated.