According to book.civicrm.org:

Remove duplicate emails: CiviCRM will always dedupe your mailing based on unique contact records. For example, if a contact is in three of the groups you are including in your mailing, they will only be sent one copy of the email. However, if the same email is used by multiple contacts, that email address will receive multiple copies of the email—one for each contact using that address. Checking this box will ensure only one email is sent to each address

We do have some different contacts that use the same email address.

We would like to set up CiviMail so that it always removes duplicate email addresses and take it out of folk's hands.

I see the check box on the create a new mailing page but would always like this behavior. In fact, I can't see why you wouldn't want it to always remove them.

Is anyone aware of a way to set this as a default?

  • 1
    Re: "In fact, I can't see why you wouldn't want it to always remove them." If the email contains a checksum link to a profile then you would want each person to receive their own email, so the each can access their own profile.
    – JoAnne
    Commented Aug 19, 2015 at 5:47
  • Good info JoAnne!
    – pmoz
    Commented Aug 19, 2015 at 8:36
  • JoAnne - want to add as an answer then ;-) SE likes answers
    – petednz - fuzion
    Commented Apr 2, 2016 at 0:25

2 Answers 2


In our case, we don't make any use of a contact with someone else's email address.

We ended up just training everyone to make sure that the Remove Duplicate Email is always checked.


A very old question - but this is possible by going to Administer menu » CiviMail » CiviMail Component Settings and checking the box labeled CiviMail dedupes e-mail addresses by default.

Note that this box is checked by default on new installations of CiviCRM and has been for years, so this should only affect folks who have had CiviCRM for a very long time.

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