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I have not been able to get public pages to work correctly. So far I've tried events and profiles. When attempting to load those pages, I get Page not found.

I am able to set-up a WP page and include the corresponding shortcode for the event and profile.. and this works. My host advises this is the workaround for a few others experiencing the same problem, but I'd rather not create a static page for each event, contribution page, profile, etc. Also, I am not sure tokens passed in the URL will work.

So far I have checked a lot of settings, but the items below have been checked specifically based on responses from others with this issue:

  • Confirmed Permalink structure is set to Post Name
  • Confirmed Wordpress base page is selected and page exists (civicrm)
  • Confirmed same page is set in Settings - WordPress Integration (System Settings - CMS Database Integration)
  • Cleared caches (in CiviCRM settings located in WP)

Thank you for any assistance!

CiviCRM 5.72.1 Wordpress 6.5.3 PHP 8.1.28

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  • Are you using Wordfence?
    – RebeccaTregenna
    Commented Jun 5 at 16:45
  • no... I've also disabled the couple of plugins I do have running to confirm if they were causing the issue.
    – Mark
    Commented Jun 5 at 17:49
  • Does link from Civi work?
    – Pradeep Nayak
    Commented Jun 6 at 8:06
  • I am not sure what you are referring to: link from Civi? For example, if I am in the event configuration (online registration is enabled), and I go to Event Links - the three public links do not work because it links to public page at /event/info/?reset=1&id=13. The result is Page not found.
    – Mark
    Commented Jun 6 at 9:42

2 Answers 2

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Great suggestions, but I finally figured it out.

My actual base page was the problem. When I created a new page and assigned it, the problem went away. I had tested this yesterday, but hadn't cleared the caches so I didn't see the fix until making the change and clearing the caches today.

At first, I thought it might be the name of the page, but I deleted the original page that was created by the install and created a new page with the same name - and that still works. So something about the original page must have been the problem.

Thanks for all the suggestions! It helps to keep me at it!

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  • Glad to hear it! chat.civicrm.org is also a great place to get help from the community. Depending on the issue, someone may ask you to post the question here on SE in conjunction with a chat question, since this is more helpful for others with the same issue.
    – Jon G - Megaphone Tech
    Commented Jun 7 at 16:38
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When receiving "page not found" errors in WordPress for CiviCRM, I've found these are the usual culprits:

  • WordPress ships with a .htaccess file in the webroot. If this is missing, CiviCRM URLs to public pages will fail.
  • Sometimes the WP permalink cache gets borked. You can go to WP's Settings >> Permalinks and click Save without making changes to fix it.
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