0

This issue has been popping out now and then. It is Drupal 7 and CiviCRM 5.76.1. Same SMTP Credentials works for civicrm/admin/setting/smtp?reset=1 but the "Save & test" at civicrm/admin/mailSettings?reset=1 (IMAP + Use SSL) returns

"[exception] => ezcMailTransportException: "An error occured while sending or receiving mail. Failed to connect to the server: email-smtp.ap-southeast-2.amazonaws.com:993."

Both commands below return time-outs ( see the docs )

  • openssl s_client -connect email-smtp.ap-southeast-2.amazonaws.com:993
  • telnet email-smtp.ap-southeast-2.amazonaws.com 993

Messing with ports (587/465) at www/drupal/sites/all/modules/civicrm/vendor/zetacomponents/mail/src/transports/imap/imap_transport.php:401 doesn't help much: the 465 responded with "An error occured while sending or receiving mail. The connection to the IMAP server is ok, but a negative response from server was received. Try again later."

The issue has been happening for a while, the server is set to be checked once in a 3 months so it is not because of the most recent CiviCRM 5.76.1 upgrade. Summer IMAP changes at Amazon perhaps? Please advise, thanks!

Improve this question

1 Answer 1

Reset to default
1

email-smtp.ap-southeast-2.amazonaws.com sounds like an OUTBOUND mail server, so probably doesn't have IMAP open. You'll need to look up the right imap server for your account. Maybe it's one of these: https://docs.aws.amazon.com/workmail/latest/userguide/using_IMAP.html

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.