How do I open a case that started more than twenty years ago?

Question

We have one client whose case started 25 years ago.

This falls out of range of the allowable open case date range and produces this message:

Is there a way to expand/change this date range?

jitendra - fuzion · Accepted Answer · 2015-08-27 12:47:31Z

12

Yes, you can expand this range in Administer > Customize Data and Screens > Date Preferences.

Change the start Offset of activityDateTime class to 30.

answered Aug 27, 2015 at 12:47

jitendra - fuzion

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Thanks Jitendra Purohit! I changed the start offset to 30 and it worked.
– pmoz
Aug 27, 2015 at 13:08

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