I am having a problem on CiviCRM 4.6.7 - I get Network Error - Unable to Reach the Server when attempting to "Change Payment Details". Additionally the email sent out, "Recurring Contribution Notification" contains a link,


And it goes to a blank page

After enabling back-trace/debugging and I right-click and open Change Payment Details in a New Tab, a blank page loads, the error on console says

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Using Paypal Website Payment Pro.

Could this be a permissions issue? Or what?

The links in the email sent out to update / cancel contribution work fine.


Apache error log entry

[Thu Aug 27 15:25:35 2015] [error] [client] PHP Fatal error:  Cannot use object of type CRM_Core_Payment_PayPalImpl as array in /srv/www/www.mysite.com/public_html/sites/all/modules/civicrm/CRM/Core/Payment/Form.php on line 220, referer: https://www.mysite.com/civicrm/contact/view?reset=1&cid=4687

Code referenced:

   * @param array $paymentProcessor
   * @todo it will be necessary to set details that affect it - mostly likely take Country as a param. Should we add generic
   * setParams on processor class or just setCountry which we know we need?
   * @return array
  public static function getPaymentFields($paymentProcessor) {
    $paymentProcessorObject = CRM_Core_Payment::singleton(($paymentProcessor['is_test'] ? 'test' : 'live'), $paymentProcessor);
    return $paymentProcessorObject->getPaymentFormFields();

Update two: this is related issue it looks like: Error when updating billing details for admins and contributers

I haven't re-created on demo, because its not set up for recurring contributions AFAIK.

  • I'm also having the same issue for updating billing address link for recurring contributions. its been reported here but no answers so far civicrm.stackexchange.com/questions/3797/… We are not able to reproduce it on demo site as there is no option for web pro payments
    – Tapash
    Commented Sep 1, 2015 at 9:55
  • What is the next step? Making an official bug report? This essentially means 'worflow for recurring contributions using Paypal Website Payment Pro' is broken
    – Zachary
    Commented Sep 14, 2015 at 20:33
  • Drupal 7.61 CiviCRM 5.4.1 I am having the same issue. I get "Network Error - Unable to Reach the Server" When you click Edit or Change Billing, you get a console Error and a Warning. Warning = jquery.min.js?pjxwd7:4 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check xhr.spec.whatwg.org. Error = VM1127:1 GET secure.radiusinternational.org/civicrm/… 403
    – Iowa Boy
    Commented Dec 18, 2018 at 17:03

1 Answer 1


This is from a bug introduced in 4.6.x series, fixed in 4.6.9, as per


Solution: update CiviCRM to the most recent 4.6.x

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