When customers try to renew their membership through our normal form, they recieve this:

"Payment Processor Error message: 1: 103 This transaction cannot be accepted."

Not sure what this means or how to fix it, but many of our customers can't renew their memberships because of this.

I wonder if this has anything to do with the technical updates that Auth.net did in mid-August?

Any help would be appreciated.

  • Hi Andrew. you say this occurs when the 'renew' - does it work fine for a new membership?
    – petednz - fuzion
    Sep 3 '15 at 4:53
  • New memberships work just fine, yep! Sep 4 '15 at 7:49

It sounds like an Auth.net password issue. Check this out from their support page on the 103 error:

This error is generated when your Authorize.Net account is in Password-Required Mode and you are not sending a valid Transaction Key or hash fingerprint with your transaction request.



It happened when authorized account in password required mode.


To fix this issue remove the password protected mode in authorized. net account. Below I have mentioned the steps to turn off password protected mode.

To turn Password-Required Mode off:

Click Settings under Account in the main left side menu.Click Password-Required Mode under Security Settings.Uncheck the box next to Require Password for ALL Transactions.Click Submit.

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