The upper-left quick search box and the edit-in-place for contacts spin the loading icon forever but never do anything. Looking in the browser console, there is a JavaScript error. It worked just fine on 4.4 but stopped after the upgrade to 4.5. I'm using the latest version of Drupal 7 in a multi-site setup.

2 Answers 2


Since you're using multi-site Drupal, check the Image Upload URL in Civi to be sure it's not set to https://[domain]/sites/default/files/civicrm/persist/contribute/. In a multi-site setup there is no such thing as a 'default' site.

The quickest way to determine if this is your problem is to visit the CiviCRM dashboard and check the browser console for a 404 error on arrow.png. You will notice that the URL to the png file starts with https://[domain]/undefinedpackages/. Or try to use an ajax-powered feature and receive a JS error like "'back' is undefined".


For reference, here are some troubleshooting steps for fixing non-responsive ajax or broken javascript in CiviCRM.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.