1

Civi 4.6.8 on J! 3.4.4

I have synced J! to Civi contacts. J! users can log in to see additional menu options including view Civi contact dashboard and use a profile search form to see other contacts. For some users - but not all - using these Civi functions creates a new Civi contact with their email address. First, I can't see why a contact should be created at all simply by viewing; second, I don't understand why this happens for some users and not others. I think they all have the same permissions. Can you advise me where to look to troubleshoot?

Thanks

1

So a careful look at the civicrm_uf_match table revealed that some of the Joomla user IDs in the table were not the current user IDs of those users. Clearly the original Joomla users had been deleted and recreated with new IDs but the civicrm_uf-match table had not kept in sync with the changes. I'm not sure why - probably some past database problem that I've forgotten. In Joomla installations, Civi only checks Joomla users for a linked Civi contact record when they interact with Civi as documented here. So the matching of the Joomla user to the Civi contact was failing. I manually changed the records in civicrm_uf_match to correct the Joomla user ID and all is now OK.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.