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after update from 4.6.2 to 4.6.9 i have this error in:

Entità: Job Azione: fetch_activities Summary Finished execution of Process Inbound Emails with result: Failure, Error message: Process Activities failed

What can i do ? Thanks

I delete all email account and the error persiste.

2 Answers 2

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  • Review the job log on your scheduled tasks page in the admin menu - the job results there for this task may show an error in them
  • Review the PHP error log or output of your cron task which failed
  • Review the CiviCRM logfile in files/civicrm/ConfigAndLog/CiviCRM.*.log

You can update your question here with additional details if the solution isn't clear.

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  • PHP log no error. This is job log: Process Inbound Emails Entità: Job Azione: fetch_activities Summary Finished execution of Process Inbound Emails with result: Failure, Error message: Process Activities failed Details Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Process Inbound Emails with result: Failure, Error message: Process Activities failed Commented Oct 14, 2015 at 22:45
  • Marco, is there anything reported on the issue in the CiviCRM log? (in sites/default/files/civicrm/ConfigAndLog/)
    – DaveD
    Commented Oct 15, 2015 at 18:22
  • In ConfigAndLog Oct 15 21:13:57 [info] $Fatal Error Details = Array ( [message] => Could not connect to MailStore for [email protected]@mail.auroratrezzo.it<p>Error message: <pre>An error occured while sending or receiving mail. The IMAP server did not accept the username and/or password: A0001 NO [AUTHENTICATIONFAILED] Authentication failed..</pre><p> [code] => ) In thunderbird all are ok. Commented Oct 15, 2015 at 19:17
  • Thanks Thanks Thanks !!!!!! the problem was authentication. I tried via telnet and then everything worked. Commented Oct 15, 2015 at 19:32
  • Have added files/civicrm/ConfigAndLog/CiviCRM.*.log to the answer above for future readers. You can mark your the question as answered, this will help future people in the same boat. Commented Oct 15, 2015 at 20:52
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Are you certain that this occurred because of the upgrade? You might try to connect to your mail account directly via Thunderbird, Geary, or Outlook using the same connection information in your Mail Accounts admin page.

Also, is it possible that you might have generated a new site key as a result of the upgrade (maybe if you moved the site back and forth with a development copy)? If so, there's the chance that your password may be garbled because of the change in key. Try typing the password into your Mail Accounts form again.

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  • with thunderbird all is ok. I think that is possible to be the site key. How can i regenerate the site key? Can i remove or reset civicrm.settings.php? Thanks Commented Oct 15, 2015 at 7:42
  • Don't worry about that. Just enter your password again in Mail Accounts.
    – Andie Hunt
    Commented Oct 15, 2015 at 11:27
  • I do it But it did not change anything. how do I debug it or to get more info? HELP HELP :( can i test with url api or ssh or .... Commented Oct 15, 2015 at 11:52

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