The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails. Is there a good work-around or solution?

3 Answers 3


Go to Administer menu » Customize Data and Screens » Display Preferences, click the Configure CKEditor button and add entities = false in the advanced options (see screenshot).enter image description here

Note: This is the default in CiviCRM 5.61+.

keywords: quotation marks, double quotes

  • 1
    Yes - you can do it in the Administer>>Customize Data and Screens>>Display Preferences>>Configure CKEditor button: solved the Smarty errors, but revealed something else, but I expect that is my error!
    – Mick Kahn
    Oct 17, 2017 at 11:07
  • @MickKahn What did you change in the configuration to solve the smarty errors?
    – Yossi
    Jan 4, 2018 at 7:02
  • Hmm... can't now remember exactly what my issue was or what I did. I may just have been giving details of how you configure ckeditor in CiviCRM 4.7 onwards. It looks as if I only found a partial solution anyway. The only additional config I have is entities (Boolean) (whether to use HTML entities in the editor output) set to "false". Sorry to be vague.
    – Mick Kahn
    Jan 5, 2018 at 7:54
  • This is much more important in Civi 5.43+ because of the use of quotation marks with the crmDate filter. Nov 10, 2021 at 18:43

A much simpler solution is to keep the portion of your smarty code that has quotes into HTML comments, so that the quotes won't be escaped:

<!-- {capture assign=genre}{contact.gender}{/capture}
{if $genre == "F"}{assign var='salutation' value='Chère'}
{assign var='salutation' value='Cher'}{/if} 
<p>Chers parents, {$salutation} {contact.first_name},</p>
  • I am sorry: this doesn't work for me. Aug 19, 2021 at 10:24

For anyone looking for how to do this in Configure CKEditor, the setting you need is /civicrm/admin/ckeditor and set entities = false under advanced options.

  • I have this configuration in CKEditor but with CiviCRM 5.65.2 and 5.67.1 (WordPress) the problem still exists: go to civicrm/admin/messageTemplates, edit a template and add some Smarty code with quote or double quotes. If you switch from and to "source code" you will see "&quot;"
    – masetto
    Nov 21, 2023 at 18:32

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