Since upgrading to CiviCRM 4.6.9 on Drupal 6.37, when using track click throughs in CiviMail, links send to Page Not Found.

2 Answers 2


What is the url to track that generates the page not found?

One common problem is that your apache/nginx rules are wrongly redirecting the url used to track the clicks to be handled by drupal

Is this a "real" 404 page (coming from your webserver) or is this drupal handling that page and generating a page not found?

  • All of the links in the email send readers to Page Not Found, unless Tracking is turned off. This didn't happen before upgrading to 4.6.9, so I suspect the problem is more Civi based than Drupal or Apache based.
    – Suzanne
    Commented Oct 24, 2015 at 17:08
  • All the links in the email send readers to Page Not Found at (mysite/sites/default/modules/civicrm/extern/…), unless Tracking is turned off.
    – Suzanne
    Commented Oct 24, 2015 at 17:17
  • and where did you install your civicrm? into sites/default/modules or into sites/all/modules (the later is the common way)
    – Xavier
    Commented Oct 25, 2015 at 13:22
  • sites/default/modules
    – Suzanne
    Commented Oct 26, 2015 at 18:09

I thought this patch fixed the problem: https://issues.civicrm.org/jira/browse/CRM-7400

But, I spoke too soon. Still having the same "Page Not Found" issue when Tracking Click Throughs is turned on.


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