I am running CiviCRM (4.6.9) on Joomla (3.4.5), and am having issues changing registrations for events and posting payments due to changes to the registration options for an event.
We have a lot of events with options. We use price sets pretty heavily to cover all of those options. If a user registers for an event, and pays with a credit card all works as it should. However if that same user comes back to us and wants to change their registration, by wanting an additional option like attending a banquet, the status for that event for the user gets changed to Partially Paid. This is where it all break down for us.
If the user chose initially to pay offline (by sending us a check), instead of by credit card, we can at this point open the Event record for editing, and see a Record Payment link right there where we can click, record a new payment that we took offline and everything is perfect.
For the user that paid with a credit card, we don't see that Record Payment link. If we return to the event listing for that user, click on the More link and choose Record Payment, we immediately get an ugly looking error. The error is:
For watever reason the error is not displaying right. If I look at the jumbled mess of an error I see the following:
Sorry but we are not able to provide this at the moment. No payment information found for this record
Why does this functionality work fine for events paid offline, but not events paid with credit cards? It also works fine for event registrations that are created through the backend, even if I choose that it is paid with a credit card.
How can I fix this? Or work around this?
Has anyone else run into this?
Any help or guidance would be appreciated. Thank you.