we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to try next as we've ran out of them.
The issue is that receipts (emails) for donnors are not being sent when a donation is complete (new member emails are beign sent). We have checked the following:
- Send receipt is checked on Thanks and Receipt emails on the admin page for contribution
- It is not a problem of the payment processor (we've tried with 2 different ones, and the donation is marked as complete but the email is not beign send)
- The log says no email is beign sent. Meaning, is not a problem of the email getting lost on its way, but rather, that it is not sent at all.
- Email template is the default one.
Something odd is, new members who choose pay later get the New member email, where new members who use a payment processor get the Contribution mail.