I have set up scheduled reminder emails for events, but they do not seem to go out. I tested it by signing up for an event myself and did not receive a reminder email. Anyone got any idea on what I'm doing wrong?


Have you enabled the Send Scheduled Reminders scheduled job? You can check by going to Administer > System Settings > Scheduled Jobs. Scroll down to Send Scheduled Reminders and ensure that the Enabled? box is set to Yes.

You'll also need to ensure that you have a cron job enabled for your Civi installation.


We had the same problem - it was due to the developers setting the cron job to only run once per day at midnight (not very useful for timely responses!)

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.