We are using CiviCRM 4.6.4 in Wordpress. We have a membership page processed through paypal. All emails are sending from our own SMTP server.

However, when an email is sent as acknowledgement of signup/payment for membership, there is also an email being sent to [email protected]

What is this email and how do I stop it from being sent?

2 Answers 2


Unless you some kind of customization that sends out those emails, I can only think of one place should have a look at:

  1. go to "Contributions" --> "Manage Contribution Pages"
  2. next to the contribution page in question, use the link "configure" and then "Thank-You and receipting"
  3. tick the box "Email Receipt to Contributor" (if not ticked already) and check if "[email protected]" is in the cc or bcc field.

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  • Thanks for the suggestion, unfortunately, there's no email going to [email protected] there (only one to our donation email address). Also I notice something strange, the email sent to [email protected] is not an exact copy of the signup email, it lacks the name of the new member.
    – FGiorlando
    Dec 20, 2015 at 21:05
  • Hmm if nothing is there or at the scheduled reminders of your event and if you are not using any extensions or customizations I really don't know where this comes from - sorry.
    – Fabian
    Dec 21, 2015 at 7:43

Another possibility could be if you have a profile in use on the membership page which has a setting to notify someone when that profile is filled out. Go to Administer > Customize Data and Screens > Profiles and click "Settings" on the profile in question, in the Advanced Settings section look for "Notify when profile form is submitted":

Profile Advanced Settings

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