using WP4.3.1 and Civi 4.6.9. We got the below message from a member: "I renewed online with a credit card but did not get a confirmation of my payment. After completing and clicking on ‘make payment’ it took me back to the renewal page. If I am confirmed, could you please send me a receipt?"

When we checked on our end, it said Transaction Status: Declined (Card declined by issuer - Contact card issuer to determine reason.)

We are concerned that the system isn’t letting people know if there was an issue processing their payment. I was pretty sure that it would give them some sort of message, but wanted to check.

1 Answer 1


Usually Civi displays an error message from Authorize, e.g., The card number is invalid. Perhaps the user missed it? enter image description here

I assume there are no odd CSS settings in your theme that might be hiding the message.

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