1

I have many contacts with no first name, last name, or email. I don't know what my client has done to this site.

fist name and last name can empty

I viewed the records and they contain only id and sub-contact type.

enter image description here

Edit: I also tried the suggestion by Heather O. and looked at the Change Log.

I added one contribution where the external id there is not in my system but no new records have been created.

Do you have any idea?

| improve this question | |
  • Either first_name or last_name or email is required. I have no idea how the empty ones get in there, perhaps they have switched off some dedupe rules? – ErikH - CiviCooP Apr 30 '15 at 8:53
  • From there I'd personally then look at the change log to see if I can identify something that was happening when the records were added. Were they all added at the same time? Sounds like an import. Were they added a different random times? Sounds like you might have an unsecured form that spam is trying to get through. Check your spam prevention modules and see if you can identify anything. Not sure of your CMS but we run Drupal and use Mollom and Honeypot on our sites. – Heather O. May 1 '15 at 12:27
  • You might want to blur out the text to the left of the ID number in your second screenshot – Joe McLaughlin May 1 '15 at 22:00
  • thankyou for your explanation i will check it, and get back to post the result best regards – henro May 2 '15 at 5:37
  • hi Heather , yes, all of the empty contact is imported at the same time. so , what should i do ? – henro May 4 '15 at 9:11
4

I'd recommend clicking on one of the records and seeing what information is there. Presumably there is something, custom data or an activity or relationship.

I have seen this happen on imports that haven't been thought through. So for example, if you're using an external id to match contacts records on an activity import and there isn't a matching external id in CiviCRM, a new records will be created with only the external id on and activity.

| improve this answer | |
1

I get this using import contacts to update contacts, usually to update addresses after we get back the results from NCOA. As far as I can tell it created the contact record and nothing else. They aren't connected to anything. My suspicion is the file has both households and individuals in it, so I run it twice since even for update you have to specify individual or household. I just tried it and, of course, didn't duplicate the issue.

| improve this answer | |
1

thanks to all,

i have found , the cause is : i try to update contacts via import ( update ), with the contacts data i will import only have external identifier.

actually we can import contact by update ( contact -> import contact -> select update ) which do not have first name and last name.

regards, henro

| improve this answer | |
0

I had that kind of problem when synchronising contacts with users (CiviCRM/Drupal). Some user accounts seems to be wrecked and it generated empty contacts.

| improve this answer | |
  • hi matthias how do i know that user account is wrecked ? – henro May 4 '15 at 9:00

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.