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Drupal 7.41, Civi 4.6.9

The scheduled reminders are working except for 1 or 2 per day might not be sent. It appears random which ones don't get the reminder sent. The 1 or 2 a day is based on a rather small sample size. This client doesn't have all that many memberships so it's usually 5 or less reminders for any given day. Sometimes none are sent.

I have looked at the members/memberships that don't get reminders and I have not been able to find a reason those members didn't get a reminder while others have on that same day. If anyone has experience with this I would sure appreciate any help you might have.

  • can you make sure you have a primary Email ID for the missed member and also look for these flag are not set against the contact like (do not mail) – Ramesh - ARTECH Consultancy Jan 22 '16 at 9:30
  • Thanks for your reply but I did check both those conditions and the ones that didn't receive reminders had a primary email and no communications flags checked. It is interesting that all of them were supposed to receive the reminders 30 days out. I will have to see if they get the 15 day reminder. – EHendricks Jan 22 '16 at 23:30
  • CRM-15461, CRM-15728 and CRM-17880 now seem to relate to this. The "Related" sidebar for this question suggests that Scheduled Reminders might be a tricky area for lots of sites! – Chris Burgess Jan 27 '16 at 20:10
  • Yes, I am responsible for #17880 actually. I describe the problem and fix in that issue but to condense things the fix is: in CRM/Core/BAO/ActionSchedule.php there is a query that needs to be modified. I changed line 1257 to $dateClause = "{$startDate}"; It's been working fine. – EHendricks Feb 5 '16 at 23:42
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I believe this is a bug and I have submitted an issue: https://issues.civicrm.org/jira/browse/CRM-17880.

Basically, if there is a previous entry in the civicrm_action_log (like from last year) with the same action_schedule_id (same reminder) no new reminder is sent.

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