I am attempting to add a From email address with a .club domain. Civi is stating, "Please follow the proper format for From Email Address" when I try to save the email address. I looked for the error in all of my civicrm plug files and found one line in CRM\Admin\Form\Options.php that has text below. I thought perhaps the "3" was the length of the domain name having to be 3. I changed to 4 and still the same error. Has any one had experience in Civi with "non-normal" domains other than the usual suspects (e.g., .org, .com, etc.)?

  $formName = explode('"', $fields['label']);
  if (empty($formName[1]) || count($formName) != 3) {
    $errors['label'] = ts('Please follow the proper format for From Email Address');
  • Forgot to mention -- using Civi 4.6.11 on WordPress platform
    – Drew
    Commented Jan 29, 2016 at 3:13
  • This may be ignored. It has been resolved.
    – Drew
    Commented Jan 30, 2016 at 2:22
  • For issues with "special characters" in domain names (eg افغانستا.icom.museum), see also CRM-15975 and CRM-16313. Since you asked re "non-normal" domains :) Commented Jan 30, 2016 at 20:42

1 Answer 1


The most likely cause of this error is that the email was entered in the format [email protected] rather than a name and email in the format My Name <[email protected]>.

While the field label at civicrm/admin/options/from_email_address?reset=1 says From Email Address, the field actually requires you to enter a sender name and email address.

The field help says,

Include double-quotes (") around the name and angle-brackets (< >) around the email address. EXAMPLE: "Client Services"

  • Thanks much! It was a formatting issue. The .club domain has caused issues with some providers, so I just presumed it was one of the newer 4-letter domains causing an issue, but it was that. I'm set now
    – Drew
    Commented Jan 30, 2016 at 23:12

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