We upgraded to 4.7 and using WP 4.4.1. The Online receipt for payments has changed -- something is telling the system to use the summary receipt and I can not find out what it is.

See pics. How can we get the full receipt back or is there something else wrong?

Before update:

Before update

After update:

After Update

  • I am running into a similar issue on receipts from 4.7 -- will be watching this thread and post back if I find anything myself.
    – Laryn
    Commented Feb 3, 2016 at 16:39
  • One of my tech guys just sent this to me - "Something is telling the system to use the summary receipt and I can not find out what it is." Commented Feb 3, 2016 at 20:23
  • Also... "The code in the receipt messages area is correct besides the fact that they use && plus and in the same if statement. However the the parameters being sent to the receipt system are causing it to use the wrong template. That big chunk of code is basically a long list of receipt templates with conditions set for each one. The wrong conditions are being sent and thus the wrong template is being used." Commented Feb 3, 2016 at 20:30
  • Any updates on this? I am having a similar issue. Some of the tokens seem to have different values now (e.g. $contributeMode differs and $trxn_id comes in empty, even though it gets correctly recorded in the DB).
    – axTHO
    Commented Feb 8, 2016 at 15:13
  • Thanks for your post but this would be better posted as a comment as it doesn't answer the original question. Commented Feb 8, 2016 at 16:35

2 Answers 2


You can update your CiviCRM ticket to tell them that $contributeMode is being set to "notify" for credit card payments, which is why credit card information isn't being printed.

  • Hi @JohnWebster, I think the issue is that the new receipt does not show the details on the two line items, but puts both the Professional Dues and Chapter Dues into a single amount with no details.
    – Joe Murray
    Commented May 2, 2016 at 20:06

Please create a bug report in JIRA for this.


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